SHIPPING, RETURNS
& REFUND POLICY
Please review this policy carefully before placing an order.
Shipping Methods and Timeframes
United States · United Kingdom · China · Canada · South Korea · Malaysia · Singapore · Indonesia
We work with major international logistics providers to offer cross-border delivery for eligible orders. In-stock products will be arranged for dispatch as soon as possible after payment is confirmed. Actual dispatch dates, transit times and delivery availability are subject to the product page, order details and the logistics provider’s arrangements.
General estimated timeframes
- Asia
- 2–3 business days
- North America
- Approximately 7 business days
- Europe and other regions
- Usually within 10 business days
These estimates apply under normal transport conditions and exclude weekends, public holidays, remote-area delivery, weather, flight schedules, customs inspections, local policy changes and delays caused by force majeure or other circumstances beyond reasonable control.
Cross-border orders may be affected by the laws, import requirements and logistics rules of the destination country or region. Customers must ensure that delivery information is accurate, complete and compliant with local law. The customer is responsible for any consequences or additional costs arising from incorrect address details, refusal of delivery, inability to contact the recipient, local policies or other circumstances not attributable to this website.
Where available, a tracking number will be provided after dispatch so the customer can follow delivery progress.
Returns, Exchanges and Refunds
Due to the nature of the products and for hygiene and safety reasons, sold products generally cannot be returned, exchanged or refunded without cause, except in the circumstances expressly stated in this policy. Before ordering, please carefully confirm the product name, specifications, flavor, quantity, delivery information and suitability.
If any of the following applies, contact us within three days after receipt to request after-sales support:
- The product received is materially different from the order information.
- The product is verified as not authentic.
- The product has a verified quality defect that existed before transportation.
- A rechargeable product develops a quality issue under normal conditions of use.
When applying for after-sales support, provide the order number, product photos or videos, photos of the external packaging and a description of the issue. After reviewing the materials, we may provide an exchange, refund, replacement shipment or another reasonable solution depending on the circumstances.
Cases Not Eligible for Return, Exchange or Refund
- The wrong product, specification, flavor or quantity was purchased for personal reasons.
- The customer changes their mind, dislikes the flavor or no longer needs the product.
- The product has been opened or used, or the outer packaging is materially damaged, where no product quality issue exists.
- After-sales support is not requested within three days after receipt.
- A valid order number, evidence of the issue or required verification materials cannot be provided.
- Damage is caused by improper storage, misuse, unauthorized repair or third-party modification.
- Delivery problems arise from destination policies, customs, refusal of delivery, an incorrect address or inability to contact the recipient.
- The product is outside the applicable after-sales service period.
How to Request After-sales Support
If there is an issue with your order, contact us through the customer-service details published on the website and provide your order number and supporting materials. We will assist with verification and handling as soon as possible.
This policy does not affect any statutory rights available under applicable law. To the extent permitted by law, the website reserves the right to update this policy according to operational needs. An updated policy takes effect once published on the website.